Effective Date: March 9, 2025
Last Updated: March 9, 2025

Credit Stephy (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website and interact with our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect personal and behavioral data to improve our services and fulfill customer requests. The information we collect includes:

A. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)

B. Automatically Collected Data

• IP address
• Browser type and device information
• Pages visited, time spent, and interactions on the website
• Purchase history and preferences

2. How We Use Your Information

We use the collected data for the following purposes:

1. Order Processing & Fulfillment – To process purchases, deliver orders, and provide order confirmations.
2. Customer Support – To assist with inquiries, returns, and issue resolution.
3. Marketing & Advertising – To send promotional emails, SMS messages, and display targeted ads.
4. Personalized Recommendations – To tailor product suggestions based on user behavior.
5. Fraud Prevention & Security – To detect, investigate, and prevent fraudulent activity.
6. Analytics & Business Development – To optimize website performance and customer experience.

3. How We Share Your Information

We do not sell or rent your personal information. However, we share data with trusted third-party service providers when necessary, including:

A. Payment Processors

Your payment details are securely processed by Shopify Payments (or another provider if changed). We do not store full payment details.

B. Marketing & Advertising Partners

We use third-party tools to run marketing campaigns, such as:

• MailChimp & Klaviyo (for email marketing)
• Meta (Facebook & Instagram) & TikTok (for targeted ads)
• Google Analytics & Google Ads (for website traffic insights)

C. Shipping & Logistics Providers

Your contact and shipping details are shared with delivery companies to complete your order.

D. Legal Compliance & Protection

We may disclose personal data if required by law, legal process, or to protect our business operations.

4. Your Rights & Choices

We respect your control over your personal data. You have the following rights:

A. Access & Correction

• You can request access to the personal information we hold about you.
• You can correct or update your personal data by contacting us.

B. Opt-Out & Deletion

• You can unsubscribe from marketing emails/SMS at any time via the unsubscribe link or by contacting us at info@creditstephy.com.
• You can request the deletion of your marketing-related data. However, we may retain transaction and order history for legal or business record-keeping purposes.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and measure ad effectiveness. These include:

• Google Analytics – Tracks website usage and visitor behavior.
• Meta Pixel (Facebook/Instagram Ads) – Helps personalize ads based on activity.
• Session Cookies – Necessary for website functionality.

At this time, we do not have a cookie consent banner, but you can adjust browser settings to manage cookies.

6. Data Security & Retention

We implement industry-standard security measures to protect your data, including:

• Secure servers and encryption for sensitive information.
• Limited access to personal data among authorized personnel.
• Continuous monitoring for fraud prevention.

Data Retention:

• Customer and sales data are retained indefinitely within secure platforms such as Shopify.
• Transaction history may be stored to comply with accounting, tax, and fraud prevention requirements.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: info@creditstephy.com